Overview
Every parcel we send is checked, folded and packed by hand before it is handed to our delivery partners, and this policy explains what happens next. You will find our dispatch schedule, the destinations we serve, how postage is calculated, how tracking works and what we do if a delivery does not go to plan.

Dispatch Schedule
Orders are normally prepared within 1 to 3 business days after payment is confirmed, excluding weekends and public holidays. During new collection launches, seasonal promotions and peak shopping periods, dispatch can take slightly longer. If your order will fall outside our usual window, we contact you rather than leave you wondering.

Destinations We Serve
We ship to a wide range of international destinations, and the countries available to you are displayed at checkout. If your location does not appear, please write to us at jgmcomics@outlook.com and we will look into whether delivery can be arranged, sometimes through an alternative carrier or a different service level.

Delivery Windows
Delivery estimates are shown at checkout and depend on your destination and the service you select. Standard international delivery usually arrives within 7 to 15 business days after dispatch, while expedited options generally arrive sooner. These figures are guidance based on carrier data rather than guaranteed dates, and customs inspections can occasionally extend them.

Postage Charges and Promotions
Postage is calculated at checkout according to the destination country, the weight and dimensions of your parcel and the service you choose. From time to time we run free shipping promotions on qualifying orders; when we do, the offer is clearly shown on the website and applied automatically in your cart, with no code needed.

Tracking Updates
Once your parcel leaves our warehouse we send a dispatch email containing a tracking number and a direct link. Tracking can take up to 48 hours to update because carriers must scan the parcel into their own network first. If tracking has not moved after several days, contact us and we will chase the carrier on your behalf.

Duties, Taxes and Customs
International orders may attract import duties, sales taxes, brokerage charges or customs clearance fees set by the destination country. These amounts are the responsibility of the recipient, and Jgmcomics neither collects nor controls them and cannot predict them in advance. For specific figures, please contact your local customs office before placing an order.

Getting Your Address Right
Please check your delivery address carefully before completing checkout, because we cannot redirect a parcel once it has been dispatched. If an order is returned to us as a result of an incorrect or incomplete address, we will contact you to arrange reshipment, and additional postage may be payable.

Missing, Damaged or Delayed Parcels
If your order arrives damaged, or if tracking shows delivery and nothing has reached you, please tell us within 48 hours of the recorded delivery date, including your order number and photographs where relevant. We will open an investigation with the carrier and work with you towards a fair resolution.

Events Beyond Our Control
Deliveries are occasionally affected by events we cannot influence, such as severe weather, customs backlogs, industrial action or carrier network disruption. While we cannot accept liability for these delays, we will keep you informed and do everything we can to move your order forward.

Changes and Cancellations
Because we process orders quickly, changes and cancellations cannot be guaranteed. If you need to amend something, contact us as soon as possible at jgmcomics@outlook.com. Once an order has been dispatched, our standard returns process applies instead of cancellation.

Support
If you have any question about shipping, delivery times or the progress of your parcel, please write to jgmcomics@outlook.com and our team will reply within 1 to 2 business days.