Overview
We want shopping with Jgmcomics to feel confident from the moment you order to the day your parcel arrives, and we know that confidence depends on knowing what happens if something is not quite right. This policy explains our return window, the condition we ask for, how refunds are issued and how quickly you can expect to hear from us at each stage.

Your 14-Day Return Window
You may request a return within 14 days of the date your order is delivered. We count from the delivery date recorded by the carrier, which gives you two full weeks to open your parcel, check the fit and the finish, and decide whether the piece is right for you. Requests received after that window may be declined, since garments held for longer can no longer be sold on in good condition.

Condition Standards
Returned items must be unworn, unwashed and unaltered, and free from perfume, cosmetics, deodorant marks and smoke odour. Please send each piece back in its original packaging with all tags, labels and accessories still attached. Including your order number with the parcel helps our warehouse team match it to your purchase immediately and avoids any delay in processing.

Items We Cannot Accept
For hygiene and quality reasons, some products are excluded from our returns process. These include final sale and clearance pieces, gift cards, intimate apparel, swimwear once the protective lining has been removed, and anything made to order or personalised. If you are unsure whether your garment qualifies, write to us before posting it and we will confirm straight away.

Starting a Return
To begin, email our customer care team at jgmcomics@outlook.com with your order number, the item you wish to return and a short note explaining why. Every request is reviewed individually. Once your return is approved we send complete instructions, including the return address, packaging guidance and the timeline you should expect for inspection and refund.

Return Postage
Return postage is paid by the customer, unless the item arrived damaged, faulty or different from what you ordered. In those cases we cover the cost of sending it back and arrange either a replacement or a full refund, including any delivery charge you paid. We recommend a tracked service for all returns, because we cannot take responsibility for parcels that go missing on their way to us.

How Your Refund Is Issued
When your parcel reaches our warehouse it is inspected within 2 to 4 business days. If the return meets the standards set out above, we email you to confirm approval and issue the refund to the original payment method. Your bank or card provider then needs a further 5 to 10 business days to post the funds, which is outside our control.

Size and Style Exchanges
Because our collections sell through quickly, we are not able to hold stock while a return is in transit. The quickest way to secure a different size or colour is to place a new order for the piece you want and return the original item for a refund. If you would like advice before ordering again, our team will gladly help.

Faulty, Damaged or Misdescribed Items
If your order arrives damaged, develops a fault or is not the item you ordered, please contact us within 48 hours of delivery and attach photographs of the product and its packaging. We treat these cases as a priority and will either send a replacement at no cost to you or refund the full amount paid, including shipping, whichever you prefer.

When a Refund Appears to Be Missing
If we have confirmed your refund but it has not appeared, please check your account again and then contact your bank or card issuer, as posting times vary widely between providers. If the refund still cannot be located, email us with your order number and we will investigate and provide the transaction reference for you.

Still Have Questions?
Return and refund questions are always welcome, and no query is too small. Write to jgmcomics@outlook.com and a member of our team will reply within 1 to 2 business days with a clear answer.